If you are having technical issues and need assistance, please open a ticket at our help desk.
Live Remote Assistance
If you have been instructed by one of our representatives to download the remote support client, please follow the steps below.
- Click here to download the remote connection client.
- After Clicking the above link, this window should appear asking if you want to run or
save the file. Click RUN. (Open from current location for Older browsers and Windows 98/ME)
- Click RUN on this window as well
- Double click on INTERNET SUPPORT UC3
- Sit back and relax as the technician takes over controll of your computer.
Remote Assistance FAQ
Q. What are the System Requirments for the software?
A. Windows 95/98/ME/NT/2000/2003/Server2000/Server2003and a Broadband or LAN high speed internet connection.
Q. Does this install anything on my computer?
A. No, The remote support runs from the server side. When the support is finished or the connection has failed, the software simply terminates. Since there was nothing installed, there is nothing remaining.
Q. Are any fees for using this service?
A. Possibly. If you are a client with a valid support agreement, there could be no fee. Fees, if any, will be discussed before the support session.
Q. I have a firewall, can I still use the service?
A. Most likley. The software can connect through most hardware and software firewalls. Some firewalls may notify you of an attempted connection. You must allow the connection for the service to work.